Question 1

How long does delivery take inside Dhaka?

Accepted Answer

Standard delivery inside Dhaka Metropolitan takes 24 to 48 hours. Express same-day delivery is available for orders placed before 12:00 PM.

Question 2

What are the delivery charges for outside Dhaka?

Accepted Answer

Delivery fee for outside Dhaka (district centers nationwide) is ৳120 BDT. Orders above ৳3,500 qualify for FREE nationwide shipping.

Question 3

Can I track my parcel in real time?

Accepted Answer

Yes! Visit our Live Order Tracker page and enter your Order ID or tracking number to view real-time status updates.

Question 4

Are your products 100% genuine and authentic?

Accepted Answer

Yes, 100%! We source all products directly from authorized brand distributors, official importers, or manufacturers with authenticity batch codes.

Question 5

What should I do if I receive a broken item?

Accepted Answer

Take a picture/video of the damaged package and contact our support within 7 days. We will dispatch a free replacement immediately.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), Credit/Debit Cards (Visa, MasterCard via Stripe), bKash, Nagad, and Rocket mobile banking.

Question 7

How do I apply a promotional discount code?

Accepted Answer

On the Shopping Bag page or checkout page, enter your promo code into the "Discount Code" field and click Apply.

Frequently Asked Questions

Orders & Delivery